Tools for management of CylancePROTECT for Windows. Example: Change the Installer Token on a device. Define a key, ensure it is set on the device, then return the active key string. Install SPD Driver R4.20.0201 in 10 Seconds. Download and extract the driver package on the Computer. If in case, you have already downloaded and extracted the driver package, then SKIP this step. Once the driver package is extracted on the computer, you will be able to see the following files. To uninstall Cylance Smart Antivirus on a Windows 7 system: Select Start Control Panel. Click Uninstall a Program. If you have Icons selected instead of Categories, click Programs and Features to see Uninstall a Program. Select Cylance Smart Antivirus. Then click Uninstall. For Modify Setup, click Uninstall. Thereof, how do I disable Cylance.

Back in September, just days before the release of macOS 10.14 Mojave, we recommended users to not update due to a serious compatibility issue with our CylancePROTECT anti-virus software that would cause the computer to deadlock upon reboot. We are happy to announce that with CylancePROTECT version 2.0.1494.546 and higher, the issue has been resolved.

Cylance Driver Failed To Connect Device Not Protected Mac

Cylance Driver Failed To Connect Macos

To verify which version of CylancePROTECT you are running:

1. Click on the Cylance shield icon in your menubar and select “About…”
2. In the About window, verify the version is 2.0.1494.546 or higher.

If the number is not higher, please contact the IT Help Desk at 214-768-HELP about getting the latest version of CylancePROTECT.

Cylance Driver Failed To Connect Windows 10

If the number is higher, feel free to update to macOS 10.14 Mojave – unless you are a user of FileMaker Pro.

A Special Notice for FileMaker Pro Users

If you use FileMaker for your role, you will still need to refrain from upgrading your Mac. We have found that FileMaker 14, the standard on campus computers, is incompatible with Mojave. Only FileMaker Pro 17 Advanced and FileMaker Server 17 are supported on macOS Mojave 10.14 with a few know issues. All other versions of FileMaker are not compatible with macOS Mojave 10.14.

The known issues with FileMaker Pro 17 are not critical and are to be addressed in an upcoming update. To find out more about these known compatibility issues, please see FileMaker and macOS 10.14 Mojave compatibility.

If you have any questions, please feel free to contact the IT Help Desk at 214.768.HELP (4357) or help@smu.edu.

Failed To Connect Firefox

Starting with the update to macOS High Sierra version 10.13.2, a new security feature requires users to approve new applications that interact with the kernel, a core part of the operating system. Cylance Smart Antivirus, like many other antivirus products, now requires additional steps to install on the latest versions of macOS.

Note: This should only affect new installations of the Cylance Smart Antivirus Agent on macOS High Sierra version 10.13.2 and later. This should not affect Agents already installed on macOS systems that were then upgraded to macOS High Sierra version 10.13.2 and later.

For help with finding what macOS version you are using, please read How to check my Cylance Smart Antivirus macOS version.

This new security feature in macOS High Sierra requires you to manually approve new applications that require access to the kernel, through something called Kernel Extensions. When installing Cylance Smart Antivirus on macOS High Sierra for the first time, you might see the following message:

Figure 1: User alert to allow new kernel extension

To approve the extension and continue with the installation by completing the following steps:

1. Click Open Security Preferences.The Security Preferences window will open.
   • If you don't see this message, click the Apple icon in the left corner of your screen and select System Preferences.
2. Click Security & Privacy. The Security & Privacy window will open and the General tab should display.
3. Click Allow. The Allow button is next to the statement 'System software from developer 'Cylance, Inc.' was blocked from loading.'

After allowing Cylance Smart Antivirus to access the kernel, the installation process finishes and Cylance Smart Antivirus will run.

Things to Know:

• The User Alert (Figure 1) and the Application Approval Option (Figure 2) is only available for 30 minutes after attempting to install the product. This behavior is by design, according to Apple's documentation.
  • If you wait longer than 30 minutes or cancel the installation, the User Alert does not display again. Only the Application Approval Option re-appears in the Security & Privacy screen (Figure 2).
  • If the Allow button is no longer available, perform one of the following actions to make the Allow button re-appear.
    • Uninstall and re-install the Cylance Smart Antivirus Agent.
    • Open Application > Utilities > Terminal and run the following command:
      sudo kextload /System/Library/Extensions/CyProtectDrvOSX.kext
  • After performing one of the outlined actions, go to System Preferences > Security & Privacy. Click Allow to permit loading the Cylance Smart Antivirus Agent extension.
• If you do not approve the extension, the Cylance shield icon displays a red dot. If you click on the Cylance shield icon and select Show Details, you see the message 'Driver Failed To Connect, Device Not Protected.' While in this state, the Cylance Smart Antivirus Agent is not providing system protection.