Verify that shared computer activation is enabled for Microsoft 365 Apps. Here are two ways that you can check whether shared computer activation is enabled on the computer that has Microsoft 365 Apps installed. Open any Office program, such as Word. Go to File Account About Word (or whatever the name of the app is. Repair Office Word Documents: If you fail to open Office document even after Office suites reinstallation, then there is a chance of document corruption. To fix the corrupted documents, you can make use of File Repair Tool. In case, you want to repair Word files, then use Remo Word Repair Tool.
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Why Does My Mac Keep Verifying Word
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you use Office Mobile for iPhone, you receive one of the following error messages:
Can't Verify Subscription
Please sign in to reactivate this app.
No Subscription Found
Keeps Verifying Microsoft Word
We couldn't find a subscription connected to your account.
Cause
This issue occurs because a previously activated version of Office Mobile exists on the device, possibly from another subscription. Therefore, the new Office Professional Plus license cannot be applied.
Solution
To resolve this issue, follow these steps:
Verify that you have a license assigned to youin the Office 365 portal. To do this, follow these steps:
Note
If you cannot sign in or do not see the Settings button, then you may not have administrative permissions or may not have a license assigned to you.
Sign in to the Office 365 portal.
In the left pane, select Subscriptions.
In the list of subscriptions and licenses, scroll down to the Office 365 <edition> section, and then look for The latest desktop version of Office. If you see this entry in the list, you have an Office subscription that's assigned correctly.
Note
If you don't see a vertical scroll bar, hover the pointer over the list, press and hold the left mouse button, and then scroll.
If an entry for The latest desktop version of Office does not appear in the list, contact your administrator or go to the following website:
Verify the status of the service health for the Office Subscription service.
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Still need help? Go to Microsoft Community.